All online orders will be shipped via UPS/USPS from our Berlin, Vermont 05602 mall location or Barre, Vermont 05641 warehouse location. We will ship your order within 2-4 business days upon receiving your order. If you have special shipping requirements or comments please put them in the notes field in the shopping cart for you order. If item(s) are out of stock you will not be charged for those items. We will notify you by email to see if you choose to take the out of stock items at a later date or to cancel them. Free shipping on orders $75+ applies to continental USA only!
The checkout process authorizes the credit/debit card supplied once the order is placed. If the order is not fulfilled within 7-10 business days the authorization is removed from your credit/debit card. In this case we will contact you via email when the order is ready to ship for credit/debit card information. We do not charge your credit/debit card until the order is ready to ship.
All online returns must be approved by us before returning. Contact us @ firstname.lastname@example.org. We will instruct you via email on how to ship it back. Customer pays return shipping unless product(s) is found to be defective or damaged in shipping. Returns must be made within 30 days of purchase. Products must be in new condition & in original packaging. After 30 days returns are not allowed. If a return is approved we will credit the original card we have on file for your purchase. You may avoid return shipping costs by returning items to our 282 Berlin Mall Rd, Berlin, Vermont 05602 mall store location. See us @ www.facebook.com/vbcstore for directions/store hours.
* In-store purchases must be returned or exchanged in-store. Show purchases must be returned or exchanged at a show.
*Our policy is no returns after 30 days.